Assistant Service Manager

Position 1 Recruitment are working with an established engineering company who are looking for an experienced Assistant Service Manager to join their busy service department.

The Role

  • Supporting the Service Manager with the day-to-day management of the service department.
  • Planning and coordinating workshop and field service activities.
  • Scheduling engineers, technicians and subcontractors to meet customer requirements.
  • Managing service jobs from start to finish, including monitoring costs and profitability.
  • Acting as a key point of contact for service customers and responding to enquiries.
  • Keeping customers updated on job progress and dealing with any issues or escalations.
  • Coordinating emergency breakdown call-outs when required.
  • Raising and managing service jobs using an ERP system.Permanent
  • Preparing work packs, engineer documentation and service paperwork.
  • Processing service reports and ensuring completed jobs are accurately closed down.
  • Arranging travel, accommodation, site access and equipment where required.
  • Preparing quotations and invoices for routine service work.
  • Working closely with engineers, workshop staff, stores and other internal teams to ensure smooth service delivery.

About You

  • Previous experience within an engineering, manufacturing, workshop or service environment.
  • Around 3 years’ experience in a similar or relevant role.
  • Strong organisational and planning skills, with the ability to manage multiple jobs and priorities.
  • Good knowledge of Microsoft Office, particularly Excel and Outlook.
  • Experience coordinating engineers, technicians, subcontractors or service activities.
  • A good understanding of QHSE within an engineering or workshop environment.
  • Excellent written and verbal communication skills.
  • Good commercial awareness, including experience with quotations, purchase orders, costs and invoicing.

If you have the relevant experience and are looking for your next opportunity within an engineering service environment, we would be keen to hear from you.

Apply now or contact Kirsty at Position 1 Recruitment on 01493 738276 for more information.

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